We Have Partnered With 2 Or 3 Different Courier Companies To Ensure You Receive Your Product(s) On Highest Priority.
1. Nationwide Shipping:
• We are delighted to offer shipping for all orders across Pakistan.
2. Order Confirmation Call:
• After placing an order, our team will contact you for confirmation to ensure accurate delivery details.
3. Shipping Times:
• For Punjab: Orders typically arrive within 1-3 business days from the date of shipment. • Outside Punjab: Orders typically arrive within 4-5 business days from the date of shipment.
4. Tracking Information:
• You will receive a shipping confirmation email along with tracking information once your order has been dispatched. This allows you to monitor the status of your shipment.
5. Shipping Delays:
• While we strive to deliver your orders promptly, please be aware that unforeseen circumstances such as extreme weather conditions or carrier delays may occasionally impact delivery times. We appreciate your understanding.
6. Lost or Damaged Packages:
• In the rare event that your package is lost or arrives damaged, please contact us immediately, and we will assist you in resolving the issue.
7. Contact Information:
• If you have any questions or concerns about our shipping policy, please feel free to reach out to us at emiratesessences@gmail.com
Please note that this shipping policy is subject to change. For the most up-to-date information, please refer to our website at https://emiratesessence.com/
RETURN POLICY
our 100% satisfaction is important for us. We offer a replacement & return policy:
• If a product gets damaged or was faulty upon a delivery - send us back and we will fix it for you free of cost..
• To be eligible for a return, return item with 7 days, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email emiratesessences@gmail.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• If the product received or packaging is damaged due to usage, company keeps the right to deduct the price from the product.
